Matket researeh techniques used in finding relations between customer satisfaction, employee satisfaction, skills of the service employee and effectiveness of service management. How results can be used for appropriate training of the service employee

• MOY G. M.

• 大内 禎

  神奈川県企業庁水道局津久井営業所

Bibliographic Information

Other Title

• 職員研修のための市場調査

Journal

• 水道協會雜誌

  水道協會雜誌 65 (6), 71-72, 1996-06

Keywords

• 研修(237)
• 国際水道会議(261)
• 国際水道協会(262)
• 顧客調査

Details

• CRID: 1573668923856662656
• NII Article ID: 10002441391
• NII Book ID: AN00124860
• ISSN: 03710785
• Text Lang: ja
• Data Source:
  • CiNii Articles