サービスエンジニアリングへのシステム工学とナレッジマネジメントの融合アプローチ [in Japanese] An Approach to Service Engineering via Harmonization of Systems Engineering and Knowledge Management [in Japanese]
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The proportion of the tertiary industry is increasing in the developed nations. Not only in service business but also in all industry including the manufacturing industry, offering service value has come to occupy important position in economic activities. Under such trend of service economics, it is required to find service value and to create service business model continually and systematically. We expect that an approach harmonizing systems engineering and knowledge management is effective for this purpose. This paper shows the possibility of our new idea through reporting a panel discussion in the study meeting related to trans-disciplinary science and technology.
- IEEJ Transactions on Electronics, Information and Systems
IEEJ Transactions on Electronics, Information and Systems 128(4), 532-539, 2008-04-01
The Institute of Electrical Engineers of Japan