魅力的品質と当り前品質 狩野 紀昭 瀬楽 信彦 高橋 文夫 辻 新一 社団法人日本品質管理学会 品質 03868230 14 2 147 156 1984-04-15 Through the study on quality theory in the literatures of philosophy, quality control, the study of merchandise and so on, we made clear that there are two aspects of quality such as subjective and objective ones and that it is necessary to investigate the correspondence of these two aspects. Then, for this purpose, we propose that two dimensional recognition should replace one-dimensional one which has been so far prevailing, and that this recognition of the correspondence is utilized for categorizing quality elements of a product into attractive, nust-be, one-dimensional quality ones and so on.Then the practical validity of this theory is examined through the questionnaire survey about the TV set and the table clock to consumers and it is investigated how each quality element of these items is evaluated under the theory. Moreover, an example of new clock planning with applying this theory is discussed in order to show the practical effetiveness of this theory. 1984-04-15 110003158895 AN00354769 JPN CJPref NII-ELS 1 20 Attractive Quality and Must-Be Quality KANO Noriaki SERAKU Nobuhiko TAKAHASHI Fumio TSUJI Shin-ichi The Japanese Society for Quality Control Journal of the Japanese Society for Quality Control Through the study on quality theory in the literatures of philosophy, quality control, the study of merchandise and so on, we made clear that there are two aspects of quality such as subjective and objective ones and that it is necessary to investigate the correspondence of these two aspects. Then, for this purpose, we propose that two dimensional recognition should replace one-dimensional one which has been so far prevailing, and that this recognition of the correspondence is utilized for categorizing quality elements of a product into attractive, nust-be, one-dimensional quality ones and so on.Then the practical validity of this theory is examined through the questionnaire survey about the TV set and the table clock to consumers and it is investigated how each quality element of these items is evaluated under the theory. Moreover, an example of new clock planning with applying this theory is discussed in order to show the practical effetiveness of this theory. 狩野 紀昭 KANO Noriaki 東京理科大学 瀬楽 信彦 SERAKU Nobuhiko リズム時計工業(株) 高橋 文夫 TAKAHASHI Fumio リズム時計工業(株) 辻 新一 TSUJI Shin-ichi 電気通信大学