Interpersonal Conflict, Social Support, and Burnout among Home Care Workers in Japan
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- Fujiwara Kyoko
- Department of Public Health, Hokkaido University Graduate School of Medicine
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- Tsukishima Eri
- Department of Public Health, Hokkaido University Graduate School of Medicine
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- Tsutsumi Akizumi
- Department of Hygiene and Preventive Medicine, Okayama University Graduate School of Medicine and Dentistry
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- Kawakami Norito
- Department of Hygiene and Preventive Medicine, Okayama University Graduate School of Medicine and Dentistry
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- Kishi Reiko
- Department of Public Health, Hokkaido University Graduate School of Medicine
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To examine associations between interpersonal relationships in work settings and burnout, a cross-sectional survey was conducted on home care workers in Sapporo, Japan, by using the Maslach Burnout Inventory (MBI) and scales of interpersonal conflict and social support developed by the authors. Questionnaires were distributed among 303 subjects and returned by 243 subjects (80%). Complete answers were obtained from 106 subjects and were used for analysis. In multiple regression analyses, conflict with clients and their families significantly related to emotional exhaustion and depersonalization of the MBI (p<.05). Supervisory conflict significantly related to emotional exhaustion (p<.05), whereas coworker conflict significantly associated with depersonalization (p<.01). It is suggested that conflicts with clients' families, as well as clients, are important indicators for emotional exhaustion and depersonalization of home care workers.<br>
収録刊行物
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- journal of Occupational Health
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journal of Occupational Health 45 (5), 313-320, 2003
公益社団法人 日本産業衛生学会
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詳細情報 詳細情報について
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- CRID
- 1390282679433352064
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- NII論文ID
- 130004447183
- 110003722911
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- NII書誌ID
- AA11090645
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- COI
- 1:STN:280:DC%2BD3srmvFensA%3D%3D
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- ISSN
- 13489585
- 13419145
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- NDL書誌ID
- 6707271
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- PubMed
- 14646273
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- 本文言語コード
- en
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- データソース種別
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- JaLC
- NDL
- Crossref
- PubMed
- CiNii Articles
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- 抄録ライセンスフラグ
- 使用不可