書誌事項
- タイトル別名
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- 1109 Employee's activity modeling for the development of the interpersonal service support system
抄録
To improve the productivity and the satisfaction of customers and employees in the service industry, the importance of a study on design methods for operation support systems has been growing. To design operation support systems for interpersonal services which create value by the interaction among customers and employees, the modeling of employees' activity is necessary. However, the existing modeling methods do not depict why the employees perform an operation and how they determine the contents of the operation sufficiently. In this study, the authors introduce employee's activity modeling method which includes these aspects. In addition, the authors propose the operation analysis method and the concept design process of operation support systems based on its model.
収録刊行物
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- 設計工学・システム部門講演会講演論文集
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設計工学・システム部門講演会講演論文集 2012.22 (0), _1109-1_-_1109-9_, 2012
一般社団法人 日本機械学会
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詳細情報 詳細情報について
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- CRID
- 1390282680868370304
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- NII論文ID
- 110009920696
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- ISSN
- 24243078
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- 本文言語コード
- ja
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- データソース種別
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- JaLC
- Crossref
- CiNii Articles
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- 抄録ライセンスフラグ
- 使用不可