1211 サービス従業員による業務設計とその分析(OS5-1 参加型設計,OS5 ライフサイクル設計とサービス工学)

• 渡辺 健太郎

  産業技術総合研究所人間情報研究部門サービス設計工学研究グループ

• 西村 拓一

  産業技術総合研究所人間情報研究部門サービス設計工学研究グループ

書誌事項

タイトル別名

• 1211 Work Design by Service Employees and its Analysis

抄録

Employees in many of service fields design their work by themselves to respond to changing situations. However, processes and results of their work design are not represented and shared with other employees sufficiently. By representing and sharing results of work design, it would become possible to support human resource development and improvement of service quality. In this report, the authors propose a work design support tool implemented in a tablet device. For the representation of work by employees, the authors adopted the unstructured modeling approach. The proposed tool named as DRAW (Design Representation tool for Autonomous Work systems) was co-designed with employees in an elderly-care facility and was applied there. The authors analyzed DRAW data both in qualitative and quantitative manners. As a result, it was clarified that DRAW was utilized to represent results of work design and its data were shared among employees.

収録刊行物

• 設計工学・システム部門講演会講演論文集

  設計工学・システム部門講演会講演論文集 2015.25 (0), _1211-1_-_1211-9_, 2015

  一般社団法人 日本機械学会

キーワード

• Service Engineering
• Work design
• Elderly-care service

詳細情報

• CRID: 1390001205893180416
• NII論文ID: 110010049806
• DOI: 10.1299/jsmedsd.2015.25._1211-1_
• ISSN: 24243078
• Web Site: https://www.jstage.jst.go.jp/article/jsmedsd/2015.25/0/2015.25__1211-1_/_pdf
• 本文言語コード: ja
• データソース種別:
  • JaLC
  • Crossref
  • CiNii Articles
• 抄録ライセンスフラグ: 使用不可