ウェルビーイング志向の IoT サービス設計に向けて

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  • Towards well-being-oriented IoT service design

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The emerging digital technologies such as IoT and their negative effects to human well-being are becoming a hot topic for discussion. In parallel, transformative service research, which focuses on uplifting changes and improvements in the well-being of both individuals and communities, has been recognized as one of the most meaningful areas in service research. Inspired by these two trends related to human well-being, this study aims at constructing a well-being-oriented service design methodology that has been insufficiently investigated. As the first step to this end, the present paper reports the results of a systematic literature review on (1) how the concept of well-being has been recognized in service research, (2) how the well-being can be effected by services/service design, (3) what can be features of a well-being-oriented service/service design. Based on implications from the results, a conceptual model for well-being-oriented service design is hypothetically structured. In addition, a reflection on present service design methodology and an expected role of IoT-related technologies are discussed.

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