鉄道運転士のプロアクティブ行動を促進するマネジメントの検討 -参与観察による運転士の日常の職務行動の調査-

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  • Study of Management for Train Drivers to Enhance Their Proactive Behaviors; Investigation of Train Drivers' Daily Work Behaviors by Participant Observation
  • テツドウ ウンテンシ ノ プロアクティブ コウドウ オ ソクシン スル マネジメント ノ ケントウ : サンヨ カンサツ ニ ヨル ウンテンシ ノ ニチジョウ ノ ショクム コウドウ ノ チョウサ

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<p>The goal of this study is to propose strategies for enhancing train drivers' proactive behaviors in order to maintain railway safety and service quality. To accomplish this goal, authors conducted a qualitative investigation in train drivers' workplaces by participant observation and interviewing in order to grasp the crucial factors to regulate their work behaviors. As a result of the investigation, authors suggest that each train driver's own work definition that is comprised of two dimensions; "perceived role breadth covered by each member's definition" and "orientation to pursuit and try to achieve a true goal of train driver's job", would be a core factor to regulate their daily work behaviors including proactive ones. Further authors point out that an information environment that each train driver contacts in a daily life would be one of affecting factors to maintain their role definition. Based on this suggestion, authors discussed some expected management strategies of train drivers. </p>

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