Refining concepts and measures of consumer satisfaction and complaining behavior : papers from the Fourth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Indiana University, Bloomington, Indiana, October 3-5, 1979

著者

• Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior
• Hunt, H. Keith
• Day, Ralph L.

書誌事項

Refining concepts and measures of consumer satisfaction and complaining behavior : papers from the Fourth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Indiana University, Bloomington, Indiana, October 3-5, 1979

H. Keith Hunt and Ralph L. Day, editors

Dept. of Marketing, School of Business, Indiana University, c1980

注記

Includes bibliographies and indexes

詳細情報

• NII書誌ID(NCID): BA01502937
• LCCN: 84620845
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Bloomington
• ページ数/冊数: vi, 179 p.
• 大きさ: 28 cm
• 分類:
  • LCC : HF5415.3
  • DC19 : 658.8/12
• 件名:
  • LCSH : Consumer satisfaction -- Congresses
  • LCSH : Consumer complaints -- Congresses