書誌事項

Managing innovation : cases from the services industries

Bruce R. Guile and James Brian Quinn, editors

(Series on technology and social priorities)

National Academy Press, 1988

  • pbk.

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注記

At head of title: National Academy of Engineering

Includes material presented at a symposium entitled "Technology in Services: the Next Economy" held in Washington, D.C., Jan. 28-29, 1988, sponsored by the National Academy of Engineering

Includes bibliographies and index

内容説明・目次

内容説明

This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries. The chapters cover innovations such as Federal Express's advanced system for package tracking, Citicorp's development of the Automated Teller Machine, AT&T's experience with mobile telephones, Bell & Howell's introduction of an automated automotive parts catalog, and the New York Stock Exchange's development of electronic trading. Some broader analyses discuss the interfaces between services technologies and manufacturing, operations research in services, and technology in professional services.

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