Human services as complex organizations

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Bibliographic Information

Human services as complex organizations

edited by Yeheskel Hasenfeld

Sage Publications, c1992

  • : pbk

Available at  / 28 libraries

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Includes bibliographical references and index

Description and Table of Contents

Description

With examples from a variety of organizations - such as social service agencies, hospitals, schools, child guidance clinics and family service agencies - this volume examines current theory on human services as complex organizations. The contributors emphasize how organizational characteristics affect the delivery of services and the patterns of relations between staff and clients. They also address structural features shared by organizations, including high frequency of staff stress and burnout and problems of effectiveness evaluation.

Table of Contents

PART ONE: UNDERSTANDING HUMAN SERVICE ORGANIZATIONS The Nature of Human Service Organizations - Yeheskel Hasenfeld Theoretical Approaches to Human Service Organizations - Yeheskel Hasenfeld PART TWO: LINKING THE ORGANIZATION TO ITS ENVIRONMENT The Institutional Ecology of Human Service Organizations - David J Tucker, Joel A C Baum and Jitendra V Singh Nonprofit Human Service Organizations - Kirsten A Gronbjerg Funding Strategies and Patterns of Adaptation Executive Leadership in Human Service Organizations - Hillel Schmid PART THREE: IDEOLOGY, PROFESSIONAL WORK, AND TECHNOLOGY The Ideational System of Social Movement Agencies - Cheryl Hyde An Examination of Feminist Health Centers Professional Work - Andrew Abbott Diagnosis and Uncertainty in Mental Health Organizations - Stuart A Kirk and Herb Kutchins Structure and Technology in Human Service Organizations - Charles Glisson PART FOUR: WORKING IN HUMAN SERVICE ORGANIZATIONS Patriarchy and Social Welfare Work - Paula L Dressel Job Satisfaction in the Public Social Services - R L McNeely Perspectives on Structure, Situational Factors, Gender, and Ethnicity PART FIVE: CLIENT-ORGANIZATION RELATIONS Power in Social Work Practice - Yeheskel Hasenfeld Dependency and Discretion - Joel F Handler PART SIX: EMPOWERMENT OF CLIENTS Empowerment, Political Analyses and Services for Women - Naomi Gottlieb Empowering Ethnic Minorities in the Twenty-First Century - Lorraine M Gutierrez The Role of Human Service Organizations PART SEVEN: THE EFFECTIVENESS OF HUMAN SERVICES The Effectiveness of Human Service Organizations - Thomas D'Aunno A Comparison of Models Evaluating the Effectiveness of Countywide Mental Health Care Systems - Oscar Grusky and Kathleen Tierney

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