Advancing quality : total quality management in the National Health Service

Bibliographic Information

Advancing quality : total quality management in the National Health Service

Richard Joss and Maurice Kogan

(Health services management)

Open University Press, 1995

  • : pbk
  • : hbk

Available at  / 20 libraries

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Note

Includes bibliographical references (p. [202]-206) and index

Description and Table of Contents

Volume

: pbk ISBN 9780335193950

Description

* What is Total Quality Management? * How does it fit in with other forms of quality assurance? Advancing Quality: Total Quality Management in the NHS addresses these key questions. It explains how TQM might be applied successfully in the NHS and discusses the factors which will predict its successful implementation. It outlines the approaches to quality assurance that are appropriate to a highly professionalized service like the NHS. Illustrated throughout with examples of putting TQM into practice, it provides models which include both the content of, and the organization for TQM. The book will be of interest to both professional and general managers in the NHS and all staff who are directly or indirectly engaged in developing and implementing quality assurance in the health care sector. It will also be essential reading for those engaged in quality development as practitioners or in research and teaching in public sector work. Advancing Quality: Total Quality Management in the NHS is an authoritative text for all those involved in quality assurance issues.

Table of Contents

Introduction what the book is about What do we mean by quality and quality improvement? Designing for quality Evaluating quality to improve services Learning from the NHS Learning from the commercial sector The significance of what we found Agenda for reform Appendices References Index
Volume

: hbk ISBN 9780335193967

Description

What is Total Quality Management (TQM)? How does it fit in with other forms of quality assurance? This book addresses these key questions. It explains how TQM might be applied successfully in the NHS and discusses the factors which will predict its successful implementation. It also outlines the approaches to quality assurance that are appropriate to a highly professionalized service like the NHS. Illustrated throughout with examples of putting TQM into practice, it provides models which include both the content of, and the organization for, TQM. This book should be of interest to both professional and general mangers in the NHS and to all staff who are directly or indirectly engaged in developing and implementing quality assurance in the health-care sector. It should also be useful for those engaged in quality development as practitioners or in research and teaching in public-sector work.

Table of Contents

  • Introduction - three perspectives on quality
  • what is quality and how to improve it?
  • how to design for quality
  • how to evaluate quality initiatives
  • learning from NHS experience
  • learning from the commercial sector
  • the significance of what we found
  • an agenda for reform
  • towards a new model of quality assurance for the NHS.

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