Government at work : best practices and model programs

著者

書誌事項

Government at work : best practices and model programs

Marc Holzer, Kathe Callahan

Sage, c1998

  • : pbk

大学図書館所蔵 件 / 全12件

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注記

Includes bibliographical references and index

収録内容

  • Government as problem solver
  • Management for quality
  • Human resource management
  • Adapting technology
  • Building partnerships
  • Measurement for performance
  • Comprehensive improvement
  • Conclusion : an effective public sector

内容説明・目次

内容説明

This book presents persuasive arguments in support of public service and those who work within it. The authors argue that some services are only appropriate to government control: public safety, highways, armed and emergency services, parks, and public schools. Other services are operated/undertaken by government in response to problems that society and the private sector have failed to solve: housing, transportation, clean air and water, and so on. In both instances, the public sector requires complex problem-solving processesunever simple solutionsuand, despite the negative images of (bumbling) bureaucrats imprinted on the public consciousness, Government at Work shows how public servants do difficult jobs well. Marc Holzer and Kathe Callahan compile evidence that creativity, productivity, and excellence are not strangers to, but often characteristic of, government programs. The public sectorAEs innovative problem-solving should be exploited in the attack on complex problems as they emerge in our society.

目次

Government as Problem Solver Management for Quality Human Resource Management Adapting Technology Building Partnerships Measurement for Performance Comprehensive Improvement Conclusion An Effective Public Sector

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