Customer service in leisure & tourism
著者
書誌事項
Customer service in leisure & tourism
(Hodder Leisure & tourism in action)
Hodder & Stoughton, 1997
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注記
Includes index
内容説明・目次
内容説明
This text, on customer service, is one of eight unit booklets, each covering a key section of the GNVQ Advanced Leisure and Tourism syllabus. It includes coverage of all elements and range statements in that particular unit. Activities are featured, as well as assignments and case studies.
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