Control self-assessment : a guide to facilitation-based consulting

書誌事項

Control self-assessment : a guide to facilitation-based consulting

Richard P. Tritter

John Wiley, 2000

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注記

Includes index

内容説明・目次

内容説明

Control Self-Assessment is a powerful audit and consulting tool that can be organized to protect against Business Risks or used as the central tool in a Business Process Analysis. In this first comprehensive introduction to CSA methodology, Richard Tritter explains how to successfully use CSA sessions to get a realistic look at the machinery of your business with information known to its day-to-day operational staff. He goes on to show you how to use this information to develop an action plan that will be enthusiastically put into practice. Control Self-Assessment is a must for any firm in which CEOs and staff share a common vision built on their collective wisdom.

目次

Facilitative Consulting and Control Self-Assessment: An Introduction. Understanding the Basis of Facilitation: Models to Remember. Definitions and Distinctions. A Control Self-Assessment Session to Improve Business Performance. Planning a Control Self-Assessment Session to Assess Business Risk. Importance of Frameworks. Using Facilitation as a Consulting Sales Tool. Different Control Self-Assessment Processes, Different Objectives. Necessary Skills, Qualities, and Values of a Facilitator. Electronic Voting Systems. Appendices. Index.

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