How to analyse talk in institutional settings : a casebook of methods

著者

書誌事項

How to analyse talk in institutional settings : a casebook of methods

edited by Alec McHoul and Mark Rapley

Continuum, 2001

  • : hbk
  • : pbk

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注記

Bibliography: p. 219-234

Includes index

内容説明・目次

巻冊次

: hbk ISBN 9780826454638

内容説明

Three approaches to analysing talk are introduced by internationally recognised experts: conversation analysis, discursive psychology and critical discourse analysis. The remainder of the book is devoted to applications, theory and method. Both authors from Murdoch University WA.

目次

  • Part 1 Approaches: applied conversation analysis, Paul ten Have
  • discursive psychology, Derek Edwards and Jonathan Potter
  • critical discourse analysis, Norman Fairclough. Part 2 Applications: discovering order in opening sequences in calls to a software helpline, Carolyn Baker et al
  • understanding who's who in the airline cockpit - pilots' pronominal choices and cockpit roles, Maurice Nevile
  • reporting a service request, Ann Kelly
  • applying membership categorization analysis to chat-room talk, Rhyll Vallis
  • investigating the "cast of characters" in a cultural world, Kathy Roulston
  • what is Martin Bryant? - psychiatric and commonsense categories in managing culpability, David McCarthy and Mark Rapley
  • whose personality it it anyway? the production of "personality" in a diagnostic interview, John Lobley
  • managing accountability in set-piece political talk, Martha Augoustinos
  • Howard's way - naturalizing the new reciprocity between the citizen and the state, Karen Herschell
  • on saying "sorry" -repertoires of apology to Australia's stolen generations, Amanda LcCouteur. Part 3 Theory and method: two lines of approach to the question "what does the interviewer have in mind?", Angela O'Brien-Malone and Charles Antaki
  • methodological issues in analyzing talk and text - the case of childhood in and for school, Helena Austin et al
  • demystifying discourse analysis - theory, method and practice, Keith Tuffin and Christina Howard
  • is institutional talk a phenomenon? - reflections on ethnomethodology and applied conversation analysis, Stephen Hester and David Francis.
巻冊次

: pbk ISBN 9780826454645

内容説明

This title introduces three approaches to analyzing institutional talk: conversation analysis, discursive psychology and critical discourse analysis. The main section of the book ("Applications") illustrates these approaches by taking the reader through the process of analysis in turning to such matters as how pilots talk in aircraft cockpits, how computer helpdesks work and how political speeches are constructed. Finally, the book opens up some theoretical and methodological controversies that occupy practitioners today. In this way, readers are introduced to the most recent ways of seeing how talk is critical to making the modern world work.

目次

  • Part 1 Approaches: applied conversation analysis, Paul ten Have
  • discursive psychology, Derek Edwards and Jonathan Potter
  • critical discourse analysis, Norman Fairclough. Part 2 Applications: discovering order in opening sequences in calls to a software helpline, Carolyn Baker et al
  • understanding who's who in the airline cockpit - pilots' pronominal choices and cockpit roles, Maurice Nevile
  • reporting a service request, Ann Kelly
  • applying membership categorization analysis to chat-room talk, Rhyll Vallis
  • investigating the "cast of characters" in a cultural world, Kathy Roulston
  • what is Martin Bryant? - psychiatric and commonsense categories in managing culpability, David McCarthy and Mark Rapley
  • whose personality it it anyway? the production of "personality" in a diagnostic interview, John Lobley
  • managing accountability in set-piece political talk, Martha Augoustinos
  • Howard's way - naturalizing the new reciprocity between the citizen and the state, Karen Herschell
  • on saying "sorry" -repertoires of apology to Australia's stolen generations, Amanda LcCouteur. Part 3 Theory and method: two lines of approach to the question "what does the interviewer have in mind?", Angela O'Brien-Malone and Charles Antaki
  • methodological issues in analyzing talk and text - the case of childhood in and for school, Helena Austin et al
  • demystifying discourse analysis - theory, method and practice, Keith Tuffin and Christina Howard
  • is institutional talk a phenomenon? - reflections on ethnomethodology and applied conversation analysis, Stephen Hester and David Francis.

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