ユーザの視点から見た緊急通報システム : 在宅ケア情報システムの使いやすさに関する認知科学的検討

• 緒方 啓史

  (株) 山武 研究開発本部ヘルス&ケアセンター

• 原田 悦子

  法政大学社会学部

• 下夷 美幸

  法政大学社会学部

• 南部 美砂子

  日本学術振興会

• 赤津 裕子

  沖電気工業 (株) 研究開発本部ヒューマンインタフェースラボラトリ

• 谷上 望

  法政大学人間社会研究科福祉社会専攻

書誌事項

タイトル別名

• Examining Usabilities of Emergency Call Systems: A Cognitive Engineering Study of Informational Care Systems at Home
• ユーザ ノ シテン カラ ミタ キンキュウ ツウホウ システム ザイタク ケア ジョウホウ システム ノ ツカイ ヤスサ ニ カンスル ニンチ カガクテキ ケントウ

抄録

For keeping the elderly people living safely and in good health ‘at home’, various systems, which we called ‘Informational Care Systems at Home’ (ICSH), are being developed using informational technologies these days. One of these systems, the emergency-call system, is now introduced in more than 80 percent of municipalities in Japan, so it could be considered as one of the representative models of these systems. On the other hand, systems such as ‘the tele- monitoring system’ using network technology are also developed actively, in order to deliver information between family members beyond spatial distances.<br>In this paper, we focused on the cognitive barriers to use these ICSH and hypothesized their causes from the users' personal view: that is, these ICSH systems can be thought as the transmitter of users' private sphere, that is the dual concept of public sphere. In the private sphere, people have controls on information delivery as what can be given to whom, in which the recipients are such as family members, doctors, friends, or neighbors. With ICSH systems, the residential users' controllability on information change in a drastic manner, therefore, these systems cause implicit and cognitive barriers to use.<br>To verify the hypothesis, interviews with 6 people who were users of the emergency-call system were conducted, and found positive evidences for our hypothesis; the existence of the cognitive barriers, needs on controllability on information delivery at home, and also lack of mental models of the emergency-call system itself. With these results, the possible ways to design ICSH to be user centered was discussed.

収録刊行物

• 認知科学

  認知科学 10 (3), 353-369, 2003

  日本認知科学会

キーワード

• 在宅ケア情報システム
• 緊急通報システム
• 見守りシステム
• 私事領域
• ユーザ中心のデザイン

詳細情報

• CRID: 1390282679459476992
• NII論文ID: 10011609575
• NII論文ID: 10011609557
• NII書誌ID: AN1047304X
• DOI: 10.11225/jcss.10.353
• ISSN: 18815995
• ISSN: 13417924
• NDL書誌ID: 6697012
• Web Site: https://ndlsearch.ndl.go.jp/books/R000000004-I6697012
• 本文言語コード: ja
• データソース種別:
  • JaLC
  • NDL
  • CiNii Articles
  • Crossref
• 抄録ライセンスフラグ: 使用不可