Dental Clinic Management

DOI 5 References

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Other Title
  • 歯科医院経営
  • The top 10 conditions to be [Win-Win Clinic]
  • ―「勝ち組」になるための10大条件―

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Abstract

1. Try to clarify and establish [Philosophy/Idea] of your clinic, first of all.<BR>2. Try to conduct [Survey questionnaires for the Patients/Clients] of your clinic in order to analyze your current problems. (In reference to [5 Stages of Customer Satisfaction] )<BR>3. Try to clarify [Strong points] - [Weak points] of your clinic against your competitors in your area.<BR>4. Try to make [Improvement Plans] based upon the analysis of the above 2 [Survey questionnaires] (By KJ methods)<BR>-For clinical services -For managerial services<BR>5. Try to rotate the cycle/wheel of [PDCA] (Plan-Do-Check-Action) of the above 4 [Improvement Plans] .<BR>6. Try to prepare [One year and 3-5 years, mid/long term Plans] and update them every year based upon your review and analysis.<BR>7. Try to count your [Investment Plan] based upon, not only the hardware, but including the improvement of ES (Employee Satisfaction) .<BR>8. Try to behave in paying more attention to [Communication] matters.<BR>-Toward Patients/Clients<BR>-Toward Employee staffs<BR>-Toward your local area (Develop potential clients)<BR>9. Try to accomplish [Objective Management] through [Target numbers] .<BR>10. Try to be [A leader who can solve the problems] as a top of your clinic. Try to be thoughtful and kind to others!

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