外来患者の待ち時間比較と予測 : 外来処方オーダリングシステムによる影響 [in Japanese] Comparison and Estimate of Waiting Times in Traditional (Previous) and Computerized (Current) Pharmacy Systems [in Japanese]
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Is it possible by computerization of an ambulatory-care pharmacy to decrease outpatient waiting time and to increase the efficiency of the prescription-dispensing process? To improvework flow and reduce outpatient waiting time, we compared the total waiting time of a traditional outpatient pharmacy dispensing system (previous) with that of a computerized dispensing system (current). Various tasks performed in pharmacy are shown Figure 1. Using time recorders, the time taken to perform these tasks was recorded. Three separate weeks, one in July 1989 (previous), one in December 1989 (current) and one in March 1990 (current), were chosen for data collection. The decrease in waiting time was evaluated comprehensively by determining the average waiting time. the gradient of calculating the arrival time of medicines in pharmacy counter, and minimum and maximum waiting times for every 10 continuous prescriptions (Population means a group of patients who received their own medicines in pharmacy counter just after lighting of indicator board).
病院薬学 17(4), 211-217, 1991