サービス産業における採用および就労満足に関連するパーソナリティ The relationships between situational personality and the likelihood of being employed and job satisfaction in the service industry

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The purpose of this study was to investigate the relationship between personality and employment and job satisfaction as an airline cabin attendant (CA) or customer service agent (CSA). Study 1 focused on the initial employment of CAs and CSAs. Study 2 dealt with subjects who succeeded in finding work as CAs and CSAs. Study 3 considered the factors leading to job satisfaction as CAs and CSAs. The subjects of studies 1 and 2 were 154 female students in a vocational school. The subjects of study 3 were 61 female CAs and CSAs. The results of study 1 demonstrated that a greater ability to modify self-presentation was significantly correlated with being employed in these positions. In study 2, lower sensitivity to expressive behavior in others and lower social anxiety were positively correlated with being employed later on. Public self-consciousness and duplicity were found in study 3 to have significant negative correlations with job satisfaction. Consequently, these results suggest that self-monitoring is a significant situational personality that is positively related to employment as a CA or CSA.

収録刊行物

  • 社会心理学研究

    社会心理学研究 16(2), 83-91, 2000

    日本社会心理学会

各種コード

  • NII論文ID(NAID)
    110002785358
  • NII書誌ID(NCID)
    AN10049127
  • 本文言語コード
    JPN
  • ISSN
    0916-1503
  • NDL 記事登録ID
    5546975
  • NDL 雑誌分類
    ZE1(社会・労働--社会科学・社会思想・社会学)
  • NDL 請求記号
    Z6-2798
  • データ提供元
    NDL  NII-ELS  J-STAGE 
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