Ｃｕｓｔｏｍｅｒ　Ｓａｔｉｓｆａｃｔｉｏｎ（ＣＳ）分析を応用した実務実習モデル・コアカリキュラム実施における改善項目の抽出

DOI NDLデジタルコレクション 被引用文献29件 参考文献11件
  • 相良 英憲
    岡山大学医学部・歯学部附属病院薬剤部 岡山大学大学院医歯薬学総合研究科臨床薬剤薬理学
  • 北村 佳久
    岡山大学医学部・歯学部附属病院薬剤部 岡山大学大学院医歯薬学総合研究科医薬管理学
  • 古野 勝志
    岡山大学医学部・歯学部附属病院薬剤部
  • 柴田 和彦
    岡山大学医学部・歯学部附属病院薬剤部 岡山大学大学院医歯薬学総合研究科臨床薬剤薬理学
  • 五味田 裕
    岡山大学医学部・歯学部附属病院薬剤部 岡山大学大学院医歯薬学総合研究科臨床薬剤薬理学

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  • Pinpointing Areas for Improvement in a Model Core Training Curriculum Using Customer Satisfaction Analysis

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CS analysis is a useful statistical method for improving the quality of a service in which a questionnaire is given to gauge people's level of satisfaction with it and then the results are analyzed. It enables areas for improvement to be pinpointed both objectively and specifically. In the present study, we administered a questionnaire on the comprehension of hospital training and achievement of its aims and subjected the results to CS analysis in order to pinpoint the areas for improvement in a model core training curriculum. As regards drug preparation, the results indicated that the area requiring most improvement in the comprehension and achievement of training aims was knowledge required to explain the preparation of cytotoxic drugs (rating of 12.50). In the training on injections and drug formulations, the ability to ensure that all items listed in an injection prescription were present was deemed to be the area requiring the most improvement (rating of 8.59), while with regard to drug control guidance, ability to explain warnings and adverse effects of drugs to patients was considered to require the most improvement (rating of 13.85) We felt that CS analysis had been used effectively to determine the areas requiring improvement in the model core training curriculum from the aspects of comprehension and achievement of its goals.

収録刊行物

  • 医療薬学

    医療薬学 32 (4), 295-305, 2006

    一般社団法人日本医療薬学会

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