The Influence of the Social Status of Partners on Emotional Aspects of e-mail Communication

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  • KATO Yuuki
    Graduate School of Decision Science and Technology, Tokyo Institute of Technology
  • AKAHORI Kanji
    Graduate School of Decision Science and Technology, Tokyo Institute of Technology

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  • 電子メールを使ったコミュニケーションにおける感情面に及ぼす相手の立場の影響
  • デンシ メール オ ツカッタ コミュニケーション ニ オケル カンジョウメン ニ オヨボス アイテ ノ タチバ ノ エイキョウ

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Abstract

This research focuses on the influence of the social status of participants on emotional aspects of communication by e-mail. Four social status, superiors, anonymity, colleagues, and friends, were set up, and a survey and an experiment were conducted. In the survey, it investigated by the questionnaire to 35 subjects about the factor of their partners' status on "the points of taking care when writing an e-mail to them". The result was that when writing e-mail to their friends or colleagues, it is that intimacy and familiarity are shown, while, when writing to their superiors or anonymity, it is that sincerity is shown to consider their partners' emotional states. In the experiment, the e-mails sent from the four statuses were prepared beforehand, and those mails were shown to 24 subjects. The subjects wrote reply mail to the partner of each status, after reading those mails. As a result of analyzing the subjects' emotional aspects when reading the shown mails, and the contents of the reply mails, the influence by a partners' status was seen in the subjects' emotions produced by reading, their interpretation of partners' emotional states, the contents of the reply mails, and how to write the reply mails.

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