Verbal/Nonverbal Behavior Allocation Rules in Social Interactions between Users and Conversational Agents

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  • 人‐人，人‐ヒューマンエージェントの社会的インタラクションにおける言語・非言語行為の配置規則
  • 人-人,人-ヒューマンエージェントの社会的インタラクションにおける言語・非言語行為の配置規則
  • ヒト ヒト ヒト ヒューマン エージェント ノ シャカイテキ インタラクション ニ オケル ゲンゴ ヒゲンゴ コウイ ノ ハイチ キソク

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Abstract

This paper reports empirical results showing the difference between human-human and human-artifact interactions, and proposes human interaction strategies that are useful in designing human-agents based on human behavioral models. Our empirical study uses a PC operation task as a corpus collection experiment, and reveals human-artifact interaction strategies by analyzing how verbal/nonverbal behaviors are allocated in human-human and human-artifact interactions. First, as basic characteristics in human-human and human-artifact conversations, we found that in human-artifact interactions, the number of utterances and frequency of acknowledgements and other responses are smaller than those in human-human conversations. Then, we propose human-human verbal/nonverbal behavior allocation rules, and examine how these rules are violated in human-artifact interactions, suggesting that these violations are complementary behaviors by the listener that displays understanding of the utterance to the speaker without using a verbal response.

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