1705 ステークホルダー価値を基にしたRFP評価モデルと活用方法の提案 : プロジェクト計画におけるQFD応用研究会報告(研究会セッション)  [in Japanese] 1705 Proposal of RFP Evaluation Model and Utilization Method based on Stakeholder Value : Report of the Study Group on Applying QFD to Project Planning  [in Japanese]

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Abstract

プロジェクトの初期段階における顧客要求をまとめたものとしてRFP (Request for Proposal)がある.RFPを基に顧客と供給者とのコミュニケーションをとり,要件定義,プロジェクトスコープの定義,計画立案を行い初期段階における顧客要求の充足が図られる.しかしながら,RFPに顧客要求の項目不足や要求背景の欠如といった問題があり,要件定義の作業負荷増大,要求変更の頻発,成果物の顧客要求との不適合に繋がる可能性が高い.そのため,プロジェクト初期段階でRFPを評価し,不足箇所等を明確化する必要がある.一方,プロジェクト計画におけるQFD応用研究会では,RFPなどに表される顧客の要求を基として,要求項目と解決案,成果物に求められる機能,製品などの具体的な実現要素に落とし込む展開表,および関連表で構成される要求整理方法をQFDの考え方を用い提案した.本年度は要求整理手法の展開として,ステークホルダー価値を基にしてRFPの不足箇所等を指摘する評価モデルを検討し,作業負荷を抑えるために形態素解析を用いたRFP評価モデルの活用方法を検討した.

The customer's requirement is summarized in RFP (Request for Proposal). The RFP is a basis of communication between customer and supplier in requirement definition, project scope definition and project planning to grasp customer's requirement. However, RFP based requirement definition sometimes leads increase work load, requirement change, requirement dissatisfaction. It is because there is a problem of lack of information of customer's requirement in RFP. Therefore the RFP should evaluate its information at the initial phase of the project and make it clear throughout the communication with customer. The study group on applying QFD to project planning proposed requirement definition method based on QFD for utilizes communication between customer and supplier. The proposed method consisted by deployment diagram and correlation diagram using RFP as an input and introduce requirement to solution, function for product, and deliverable element. As a expansion of this method, the study group discussed about the RFP evaluation and proposed the evaluation model based on the stakeholder value. In addition, we proposed utilization method of the model with less work load with morphologic analysis and apply to the real RFP evaluation.

Journal

  • Proceedings (National Conferences of The Society of Project Management)

    Proceedings (National Conferences of The Society of Project Management) 2008.Spring(0), 427-432, 2008

    The Society of Project Management

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