A Model for Describing Work Process at Hospitals

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  • 病院業務プロセス記述モデルの開発
  • ビョウイン ギョウム プロセス キジュツ モデル ノ カイハツ

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Abstract

Hospitals, even under the pressure of shrinking healthcare budgets, have to provide a safe and quality-assured service. Towards this goal, hospitals have to examine the course of health-care service provision, i.e. work processes, and to do so efficiently appropriate information sharing between relevant parties is imperative. In practice however it is rarely achieved, due to the lack of a set way of expressing the necessary information. To answer this lack, a description method that reflects the complex particularities of hospital works is needed. In this research we develop such a description model, effective for designing and analyzing hospitals' work processes. The developed model is a form that covers the hospital works that have to be examined in designing and analyzing work processes. Its contents are introduced by a concept of process flow and unit process. In order to evaluate the developed model, we test its effectiveness for works process analysis and problem analysis with regards to a common hospital work: a clinical test.

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