1403 企業間サービスのための顧客価値の表現・分析ツールの開発(OS12-1 ライフサイクル設計とサービス工学I:サービス設計と価値表現,OS12 ライフサイクル設計とサービス工学)  [in Japanese] 1403 Development of a Tool for Analyzing Customer Value on B2B Service  [in Japanese]

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Abstract

In manufacturing, systems that offer physical products in combination with services have been attracting much attention. For such systems, designers need to focus on customer requirements. There are, however, still difficulties in decision on what part of the requirements should be investigated, especially in a B2B (Business to Business) service. This paper proposes a method to extract customer requirements in a B2B service. In addition, a tool was developed to help service designers extract customer requirements easily and exhaustively. The effectiveness of this method is demonstrated by a case study in which a utility company is the target client of a service.

Journal

  • The Proceedings of Design & Systems Conference

    The Proceedings of Design & Systems Conference 2009.19(0), 186-191, 2009

    The Japan Society of Mechanical Engineers

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