書誌事項
- タイトル別名
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- 1314 A Method for Service Offering Strategy Design based on Stakeholders' Requirement Analysis
抄録
This paper proposes a framework to design service offering strategy in Product-Service Systems. In this paper, service offering strategy is defined as "improvement plans of service offerings in order to enhance entire value of the business system by transforming as-is into to-be." A service is produced by co-creations among multiple relevant stakeholders e.g. customers, employees, managers and partners; and they have various requirements. To enhance the entire value of the system, therefore, it is important to understand relations among requirements and then discuss improvement plans for the service offerings. The proposed framework consists of (1) common and collision requirement visualizer and (2) service offering strategy roadmap. The effectiveness of the framework is demonstrated and discussed based on the application to a taxi business for vulnerable road users.
収録刊行物
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- 設計工学・システム部門講演会講演論文集
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設計工学・システム部門講演会講演論文集 2013.23 (0), _1314-1_-_1314-10_, 2013
一般社団法人 日本機械学会
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キーワード
詳細情報 詳細情報について
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- CRID
- 1390282680868974720
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- NII論文ID
- 110009934353
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- ISSN
- 24243078
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- 本文言語コード
- ja
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- データソース種別
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- JaLC
- Crossref
- CiNii Articles
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- 抄録ライセンスフラグ
- 使用不可