2106 Development of Assessment System for the Kando Understanding Support Process

• UTSUMI Akari

  株式会社エイチ・アイ・エス

• TAKEZAWS Satoshi

  Shibaura Institute of Technology, Graduate School of Engineering and Science

• SATO Ayano

  京セラ株式会社

• HASEGAWS Hiroshi

  Shibaura Institute of Technology, Graduate School of Engineering and Science

Bibliographic Information

Other Title

• 2106 感動把握支援プロセスのアセスメントシステムの開発

Abstract

Understanding the customer's requirement is important for conceptual design. Successful companies are providing the high quality service by which customer receive the Kando and satisfaction. Thus, the element of customer's satisfaction is necessary for great success in business. Therefore, authors have proposed the Idea Creation Support System (ICSS)-for an idea creation with Kando understanding process through WOM (Word Of Mouth) effectiveness. In this paper, we propose assessment system of the Kando understanding support process through the V-model with V&V (Verification & Validation) of this process for ICSS.

Journal

• The Proceedings of Design & Systems Conference

  The Proceedings of Design & Systems Conference 2013.23 (0), _2106-1_-_2106-6_, 2013

  The Japan Society of Mechanical Engineers

Keywords

• Assessment system
• Conceptual design
• Kando understanding process
• Idea Creation

Details

• CRID: 1390282680869046912
• NII Article ID: 110009934374
• DOI: 10.1299/jsmedsd.2013.23._2106-1_
• ISSN: 24243078
• Web Site: https://www.jstage.jst.go.jp/article/jsmedsd/2013.23/0/2013.23__2106-1_/_pdf
• Text Lang: ja
• Data Source:
  • JaLC
  • Crossref
  • CiNii Articles
• Abstract License Flag: Disallowed