TYPES OF UPWARD COMMUNICATION AND ORGANIZATIONAL CHARACTERISTICS IN JAPANESE FIRMS

• 加藤 俊彦

  Hitotsubashi University

• 沼上 幹

  Hitotsubashi University

• 軽部 大

  Hitotsubashi University

• SASAKI MASATO

  Hitotsubashi University

抄録

Different types of upward communication in organizations have been examined from various points of view. However, few studies have directly discussed the difference between these types. This paper focuses on two types of upward organizational communication from middle managers to general managers in a business unit -the upward information flow of strategic ideas and the upward information flow of operational problems- and examines the impact of organizational factors on each of the upward information flows. Analysis of a questionnaire survey of 137 business units in 21 Japanese firms reveals that while the upward flow of strategic ideas tends to be affected by organic and employee-oriented factors, the upward flow of operational problems is predominantly influenced by factors related to mechanistic management systems and to a superior's power. The results suggest that a “soft” management approach toward subordinates could contribute to the activation of an organizational process of strategic formation, but might be ineffective in encouraging them to send bad news upto their superiors.

収録刊行物

• Hitotsubashi journal of commerce and management

  Hitotsubashi journal of commerce and management 47 (1), 1-16, 2013-10

  Hitotsubashi University

詳細情報

• CRID: 1390290699842858624
• NII論文ID: 120005347216
• NII書誌ID: AA00207536
• DOI: 10.15057/25930
• HANDLE: 10086/25930
• ISSN: 00182796
• 本文言語コード: en
• データソース種別:
  • JaLC
  • IRDB
  • CiNii Articles
• 抄録ライセンスフラグ: 使用可