産業財におけるサービス開発とICTの役割

• Nishioka, Kenichi

Bibliographic Information

Other Title

• サンギョウザイ ニ オケル サービス カイハツ ト ICT ノ ヤクワリ
• The determinant of ICT enabling service developmen in B to B contexts

Abstract

The paper aims to clarify the determinants of ICT (Information and Communication　Technology) enabled service development in the business-to-business context and to develop a framework for innovative business systems. Two Japanese companies are selected for the inductive case study based on the type of B2B relationships; an EC platform provider for industrial manufacturers and a servitized manufacturer dealing with agricultural machines. Both cases features the usage ICT to evolve their business to target business customers, especially focusing on customization and user-friendly interfaces. These case studies reveals that scalability and flexibility are the antecedent of developing a service system on service innovation. The study emphasizes visualizing processes and autonomy on real-time basis to be the determinants of ICT-enabled service development.

Journal

• 關西大學商學論集

  關西大學商學論集 61 (2), 31-50, 2016-10-10

  關西大學商學會

Keywords

• ICT
• サービス・イノベーション
• B2B
• 産業財
• 関西大学若手研究者育成経費（個人研究）
• 関西大学
• Kansai University
• 関西大学商学論集

Details

• CRID: 1050001202912791040
• NII Article ID: 120005850627
• NII Book ID: AN00047023
• ISSN: 04513401
• HANDLE: 10112/10433
• NDL BIB ID: 027694345
• Web Site: https://kansai-u.repo.nii.ac.jp/records/9277
• Web Site: http://id.ndl.go.jp/bib/027694345
• Web Site: https://ndlsearch.ndl.go.jp/books/R000000004-I027694345
• Text Lang: ja
• Article Type: departmental bulletin paper
• Data Source:
  • IRDB
  • NDL
  • CiNii Articles
  • KAKEN