Labouring to learn : Cross-cultural adjustment of foreign hospitality workers in Australia

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  • Laboring to Learn: Cross-Cultural Adjustment of Foreign Hospitality Workers in Australia

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The issue of labor shortage has become a significant challenge, especially for the hospitality sector, which heavily relies on human interaction to satisfy its customers in Australia. Recruitment of foreign workforces has become a solution to fill the labor shortage in the industry. Nevertheless, hospitality work experience and its impact on the workers’ cross-cultural adjustment has not been discussed enough. Therefore, this research attempt to examine perceived employment experience and cross-cultural adjustment of foreign hospitality workers.The findings revealed that employment experience could influence on the general living adjustment of foreign workers. Meanwhile, strong job attachment can improve the workers’ workplace adjustment. The findings of this research add values to human resource management and practices to care for foreign workers in the hospitality sector so that it improves overall employment experience and adjustment in the new culture.

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  • 研究論集

    研究論集 113 231-244, 2021-03

    関西外国語大学・関西外国語大学短期大学部

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