対人援助職者の感情労働における感情的不協和経験の筆記開示 [in Japanese] Writing about emotional dissonance in client experiences benefits human service professionals [in Japanese]
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The present study examined whether burnout and negative ruminations of helping professional were reduced by writing about their dissonant emotional experiences. Twenty helping professionals were randomly assigned to either the experimental condition (writing about emotionally dissonant experiences for three weeks) or the control condition (without writing). The results revealed that participants in the experimental condition had significantly lower scores for emotional dissonance than the control group immediately and three weeks after the experimental intervention. Qualitative analyses of the content written by the participants showed that individuals who had more beneficial change on the score for emotional dissonance wrote more cognitive words. This correlation suggests that writing about emotional dissonance may facilitate cognitive restructuring of emotional experiences, which results in decreasing emotional dissonance.
- The Japanese journal of psychology
The Japanese journal of psychology 80(4), 295-303, 2009
The Japanese Psychological Association