The consideration of call center in local government CRM

• Nakagawa Takakiyo

  Setsunan University

• Kubo Sadaya

  Setsunan University

• Shimada Tatsumi

  Setsunan University

Bibliographic Information

Other Title

• 自治体CRMにおけるコールセンタについての一考察

Abstract

In CRM of the local government, it is expected that the call center is a means to lead to not only the correspondence of the inquiry but also the policymaking. However, it is an important issue how to use of the call center for the policymaking. In this paper, we analyze it about the call center of the local government based on a few case studies, and we examine the direction in the near future.

Journal

• Proceedings of Annual Conference of Japan Association for Social Informatics

  Proceedings of Annual Conference of Japan Association for Social Informatics 20 (0), 37-40, 2005

  The Society for Socio-Informatics

Details

• CRID: 1390001205695293056
• NII Article ID: 130004605687
• DOI: 10.14836/jasi.20.0.37.0
• Data Source:
  • JaLC
  • CiNii Articles
  • KAKEN
• Abstract License Flag: Disallowed