介護施設における情報共有:-申し送りの送り手の意図と受け手の理解に関する質的分析-  [in Japanese] Information Sharing at Health Care Service::Qualitative Study of Senders and Receivers on Handing-over  [in Japanese]

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Author(s)

Abstract

本研究では,介護施設における申し送りノートでやりとりされる内容を分析するとともに,介護施設の職員を対象にノートの利用に関する質的分析を行い,申し送り支援システムの設計につなげる指針を得ることを目指した.申し送りの書き込み件数が多い職員(積極的書き込み群)と少ない職員(非積極的書き込み群)にデプスインタビューを行った結果,積極的書き込み群は申し送りとして指示や要望を明示するだけでなく,言外の意図を含んで申し送りすることが明らかになった.一方,非積極的書き込み群は申し送りノートを連絡帳と捉えており,送り手の指示や要望のみがノートに書かれると考えていることが分かった.これらの言外の意図を適切に伝えることで申し送り内容を介護サービスの品質維持のため有効に活用できることが示唆された.得られた知見を申し送り支援システムの設計に活かす方策として送り手の意図を一言でラベル化して提示する方法を提案した.

In this study, we aimed to obtain some guides to design a support system for handing-over at a health care service by analyzing some contents in a handing-over notebook which employees engaging in a health care service use in everyday work to tell information concerning their work. Therefore, we conducted a qualitative study for employees engaging in health care service as to using the notes. Concretely, we conducted the depth-interview for senders who frequently write in a handing-over notebook and receivers who use the notebook mainly for checking the information in which senders write. The results showed that the senders clearly wrote their directions and requests for other employees in the notebook with implying their implicit intention. On the other hand, the results of receivers showed that the receivers consider the notebook as only communication tools. These results suggest that receiver's understanding implicit intention of senders written in the notebook works effectively for keeping their service quality. Finally, we proposed the one-word labeling of sender's implicit intention to design the support system for handing-over at health care faculties based on these findings.

Journal

  • The Japanese Journal of Ergonomics

    The Japanese Journal of Ergonomics 51(2), 103-114, 2015

    Japan Ergonomics Society

Codes

  • NII Article ID (NAID)
    130005164910
  • NII NACSIS-CAT ID (NCID)
    AN00199371
  • Text Lang
    JPN
  • ISSN
    0549-4974
  • NDL Article ID
    026375822
  • NDL Call No.
    Z14-435
  • Data Source
    NDL  J-STAGE 
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