Information Sharing at Health Care Service:

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  • NAKAJIMA Masato
    National institute of Advanced Industrial Science and Technology (AIST) University of Tsukuba
  • FUKUHARA Tomohiro
    National institute of Advanced Industrial Science and Technology (AIST)
  • NISHIMURA Takuichi
    National institute of Advanced Industrial Science and Technology (AIST)
  • AKAMATSU Motoyuki
    National institute of Advanced Industrial Science and Technology (AIST) University of Tsukuba

Bibliographic Information

Other Title
  • 介護施設における情報共有
  • 介護施設における情報共有 : 申し送りの送り手の意図と受け手の理解に関する質的分析
  • カイゴシセツ ニ オケル ジョウホウ キョウユウ : モウシオクリ ノ オクリ テ ノ イト ト ウケ テ ノ リカイ ニ カンスル シツテキ ブンセキ
  • －申し送りの送り手の意図と受け手の理解に関する質的分析－
  • Qualitative Study of Senders and Receivers on Handing-over

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Abstract

In this study, we aimed to obtain some guides to design a support system for handing-over at a health care service by analyzing some contents in a handing-over notebook which employees engaging in a health care service use in everyday work to tell information concerning their work. Therefore, we conducted a qualitative study for employees engaging in health care service as to using the notes. Concretely, we conducted the depth-interview for senders who frequently write in a handing-over notebook and receivers who use the notebook mainly for checking the information in which senders write. The results showed that the senders clearly wrote their directions and requests for other employees in the notebook with implying their implicit intention. On the other hand, the results of receivers showed that the receivers consider the notebook as only communication tools. These results suggest that receiver's understanding implicit intention of senders written in the notebook works effectively for keeping their service quality. Finally, we proposed the one-word labeling of sender's implicit intention to design the support system for handing-over at health care faculties based on these findings.

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