罹災証明発給業務の効率化手法に関する分析:－2012年京都府南部豪雨を事例として－ [in Japanese] Analysis for Effective Operation of Victim's Certificate:-In Case of 2012 Kyoto-fu Nanbu flood disaster- [in Japanese]
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In this research, efficient operations issuing victim certificate with Information and Communication Technology (ICT) is discussed through analyzing aggregated data obtained from victim reception data, PC operation log, and video monitoring of victim behavior in case of the 2012 Kyoto-fu Nanbu Flood Disaster in Uji city, Kyoto prefecture. This research identified four key procedures for rapid and convincing operations to issue victim certificates: 1) establishing multiple reception desks for different purposes, 2) rejecting victims who failed to submit necessary documents at front reception desk, 3) establishing, visualizing, and sharing operation workflow among workers, and 4) training staffs on spot.
- Journal of Social Safety Science
Journal of Social Safety Science 23(0), 1-10, 2014
Institute of Social Safety Science