Employee Driven Approach to “Knowledge Explication” in Elderly Care Service

DOI Web Site 4 References Open Access
  • Nishimura Satoshi
    Artificial Intelligence Research Center, National Institute for Advanced Industrial Science and Technology
  • Ohtani Hiroshi
    Medical Corporation, Hanamaru Group
  • Hatakeyama Naoto
    Medical Corporation, Hanamaru Group
  • Hasebe Kieko
    Medical Corporation, Hanamaru Group
  • Fukuda Ken
    Artificial Intelligence Research Center, National Institute for Advanced Industrial Science and Technology
  • Kitamura Yoshinobu
    College of Information Science and Engineering, Ritsumeikan University
  • Mizoguchi Riichiro
    Research Center for Service Science, Japan Advanced Institute of Science and Technology
  • Nishimura Takuichi
    Artificial Intelligence Research Center, National Institute for Advanced Industrial Science and Technology

Bibliographic Information

Other Title
  • 現場主体の“知識発現”方法の提案

Abstract

<p>The amount of costs for long-term care is increasing because of aging society. It is important to improve quality of care process. We focus on sharing the knowledge of care process in care facility to achieve the goal. There are some issues to share the knowledge. (1) The knowledge is implicit on the care workers. (2) It is difficult to unite the knowledge as world standard because of its variety. We proposed the methodology of "knowledge explication" to overcome these issues. The methodology is (1) to explicate the knowledge of care process by employees in care facility. (2) It is performed on each care facility so they can explicate the facility-specific knowledge of care process. We applied the methodology to two care facilities and evaluate it. The explicated knowledge is 1.8 times more than the knowledge from textbook. We also confirmed the efficiency of the methodology by questionnaire to the participants.</p>

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