DO HEALTHCARE EMPLOYEES AND PATIENTS SHARE SATISFACTION IN DIALYSIS CLINICS?

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Abstract

This paper aims at identifying relationships between employee and patient satisfaction in dialysis clinics/hospitals. For this purpose, two satisfaction survey samples were used, including 223 employee responses from nurses and technologists, and 635 patient responses in 15 Japanese facilities. A five-factor employee satisfaction model and a seven-factor patient satisfaction model were adopted. Results of correlation analyses showed that there was a single factor-to-factor association between patient satisfaction with reception and employee satisfaction with work demands and workload. Regarding employees’ overall satisfaction, positive correlations were identified with several patient satisfaction factors. In addition, based on regression test result, we find overall employee satisfaction is significantly and positively associated with patient willingness of treatment continuation. Thus, it seems that employees and patients shared limited satisfaction elements. Instead, a positive linkage between employee satisfaction and patient satisfaction is suggested: in a facility where employees have higher job satisfaction, patients are more likely to be satisfied.

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