ユーザ情報を記憶する雑談対話システムの構築とその複数日にまたがる評価

• 角森 唯子

  株式会社NTT ドコモ

• 東中 竜一郎

  NTT メディアインテリジェンス研究所

• 吉村 健

  株式会社NTT ドコモ

• 礒田 佳徳

  株式会社NTT ドコモ

書誌事項

タイトル別名

• An Evaluation of a Chat-oriented Dialogue System that Remembers and Uses User Information over Multiple Days

抄録

A chat-oriented dialogue system can become more likeable if it can remember information about users and use that information during a dialogue. We propose a chat-oriented dialogue system that can use user information acquired during a dialogue and discuss its effectiveness on the interaction over multiple days. In our subjective evaluation over five consecutive days, we compared three systems: A system that can remember and use user information over multiple days (proposed system), one that can only remember user information within a single dialogue session, and another that does not remember any user information. We found that users were significantly more satisfied with our proposed system than with the other two. This paper is the first to verify the effectiveness of remembering on the interaction over multiple days with a fully automated chat-oriented dialogue system.

収録刊行物

• 人工知能学会論文誌

  人工知能学会論文誌 35 (1), DSI-B_1-10, 2020-01-01

  一般社団法人 人工知能学会

キーワード

• Chat-oriented Dialogue System
• Dialogue System
• User Evaluation

詳細情報

• CRID: 1390283659837462784
• NII論文ID: 130007779288
• DOI: 10.1527/tjsai.dsi-b
• ISSN: 13468030
• ISSN: 13460714
• Web Site: https://www.jstage.jst.go.jp/article/tjsai/35/1/35_DSI-B/_pdf
• 本文言語コード: ja
• データソース種別:
  • JaLC
  • Crossref
  • CiNii Articles
  • KAKEN
• 抄録ライセンスフラグ: 使用不可