「サービス工学×AI」と品質向上:筑波大学の経験から  [in Japanese] "Service Engineering × AI" and Quality Management:From the Experience of University of Tsukuba  [in Japanese]

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Author(s)

Abstract

Service Engineering,which was born as a new research field at The University of Tokyo in 2001,has included and developed AI researches. This paper introduces a history of service engineering and recent researches on "Service Engineering×AI"from the viewpoint of University of Tsukuba.In our experience,there are at least two important issues in developing AI services.One is that the customer value of an AI service may be defined depending on the using context.The other is that it is desirable to consider AI service development not on an individual company level but on the value chain level of the service.This paper concludes that interaction between quality management research and service engineering research is required for attaining Japanese service excellence.

Journal

  • Journal of The Japanese Society for Quality Control

    Journal of The Japanese Society for Quality Control 49(3), 204-209, 2019

    The Japanese Society for Quality Control

Codes

  • NII Article ID (NAID)
    130007825084
  • NII NACSIS-CAT ID (NCID)
    AN00354769
  • Text Lang
    JPN
  • ISSN
    0386-8230
  • NDL Article ID
    029905761
  • NDL Call No.
    Z4-463
  • Data Source
    NDL  J-STAGE 
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