Development and Verication of an Onsite-operated Android Robot Working Cooperatively with Humans in a Real Store

DOI Web Site Open Access

Bibliographic Information

Other Title
  • 人と共働する近接操作型アンドロイドロボットの開発と実店舗での検証
  • ヒト ト キョウドウ スル キンセツ ソウサガタ アンド ロイドロボット ノ カイハツ ト ジツ テンポ デ ノ ケンショウ

Search this article

Abstract

While the potential of adopting robots interacting with humans in stores was shown in the previous studies, however robots that can work with people in stores and provide services have not taken root in society yet. In this paper, we realized an android robot which can help the duties of the salespersons at a boutique as well as provide mental support by cooperating with them. We considered that it is important for such robots to not only serve the customers but also support the salespersons. Therefore, we first interviewed salespersons at a boutique to find out what they expect from the robot. The result of the survey showed that they mainly expect three points from the robot: 1) reducing the workload of salesperson, 2) providing mental support for salesperson, and 3) assisting salesperson to establish a good relationship with the customer. To deal with these issues, we implemented an onsite-operated android. Through an 11-day field experiment in a boutique, in which the salespersons used the android, it was observed that the android could contribute to the salespersons in some situation of the work, and more possibilities for the android to contribute to the salespersons in some different aspects was investigated.

Journal

Related Projects

See more

Keywords

Details 詳細情報について

Report a problem

Back to top