Experience, user satisfaction, and difficulties of online occupational health consultations during the COVID-19 pandemic: A cross-sectional survey of workers in Japan

DOI Web Site Web Site PubMed 1 Citations 3 References
  • Ogawa Sayaka
    Department of Mental Health, Graduate School of Medicine, The University of Tokyo
  • Tomonaga Haruka
    Department of Psychiatric Nursing, Graduate School of Medicine, The University of Tokyo
  • Sasaki Natsu
    Department of Mental Health, Graduate School of Medicine, The University of Tokyo
  • Kuroda Reiko
    Division of Environmental Safety, The University of Tokyo
  • Tsuno Kanami
    School of Health Innovation, Kanagawa University of Human Services
  • Imamura Kotaro
    Department of Mental Health, Graduate School of Medicine, The University of Tokyo
  • Kawakami Norito
    Department of Mental Health, Graduate School of Medicine, The University of Tokyo

Bibliographic Information

Other Title
  • 新型コロナウイルス感染症流行下におけるオンラインでの産業保健面談の経験，満足度および課題：労働者を対象とした横断調査
  • シンガタ コロナウイルス カンセンショウ リュウコウ カ ニ オケル オンライン デ ノ サンギョウ ホケン メンダン ノ ケイケン,マンゾクド オヨビ カダイ : ロウドウシャ オ タイショウ ト シタ オウダン チョウサ

Search this article

Abstract

<p>Objectives: COVID-19 has led to an increased use of online consultations in occupational health. We examined experience, satisfaction, and difficulties with online consultations during the first year after the COVID-19 pandemic by surveying a sample of workers. Methods: An online survey was conducted in March 2021 among full-time employees of an online panel survey (E-COCO-J: The Employee Cohort Study on the COVID-19 Pandemic in Japan). Respondents were asked to report whether they had online or face-to-face consultations with occupational health professionals in the past year, their level of satisfaction, and their difficulties and problems related to the online consultations. Results: Of the 1,153 respondents, 1,102 (excluding those who were unemployed or on leave) were included in the analysis. Fifty respondents had had online consultations in the past year and 57 had face-to-face consultations. The proportion of respondents who reported satisfaction with online consultations was high (more than 70%) for general health, follow-ups, and guidance consultations, among others. However, the proportion of satisfaction with online occupational consultations was low (less than 40%) for employees who worked long hours, or took leave or returned to work. Over 30% of the respondents indicated that the difficulties with online consultations were due to incongruence with their expectations (“I preferred a face-to-face consultation instead of an online one”), quality of communication (“I did not feel like I was able to consult sufficiently”), and concerns about confidentiality (“I was worried that someone could hear our conversation”). Conclusion: The experience of online consultations was similar to that of face-to-face consultations. Satisfaction with online occupational consultations for those who worked long hours and those who took leave or returned to work was low. In the online consultation for occupational health, the occupational health professional may be required to judge its suitability depending on type of the consultation and take necessary consideration and measures to maintain the quality of the online consultation.</p>

Journal

  • SANGYO EISEIGAKU ZASSHI

    SANGYO EISEIGAKU ZASSHI 64 (6), 345-353, 2022-11-20

    Japan Society for Occupational Health

Citations (1)*help

See more

References(3)*help

See more

Related Projects

See more

Keywords

Details 詳細情報について

Report a problem

Back to top