Personnel issues in reference services

Bibliographic Information

Personnel issues in reference services

edited by Bill Katz and Ruth A. Fraley

(The reference librarian, no. 14)

Haworth Press, 1986

  • : pbk

Available at  / 5 libraries

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Note

Includes bibliographical references

Also published as no. 14 of The Reference librarian, Spring/Summer 1986

Description and Table of Contents

Description

Personnel Issues in Reference Services discusses reference personnel concerns and problems and offers suggestions to administration and management for improving reference personnel performance and staff development.

Table of Contents

Contents Introduction The Current Trends and Controversies in the Literature of Reference Services and Their Implications for the Practice of Reference Work Selecting, Training,and Retaining Staff for the Library's Public Service Desks Choosing How to Staff the Reference Desk End-User Searching: The Beginning of the End Staff Sharing: A Development Program The Reference Librarian as Personnel Administrator Evaluating the Reference Librarian Time Management for Information Services Role of the Manager in Reference Staff Development Quality Control of Reference Service in Branch Libraries of a Multi-Campus College Everybody Needs Information Multiple Roles of Academic Reference Librarians: Problems of Education and Training The Recruitment, Selection, and Retention of Academic Reference Librarians Reference Librarians as Teachers: Ego, Ideal, and Reality in a Reference Department Microcomputer Continuing Education Training Will Assist Reference Librarians Empirical Indications for Choosing Reference Librarianship as a Profession: A Biographical Approach Definitions Help Selecting a Reference Librarian: Signs to Look for in Selection

by "Nielsen BookData"

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