Managing computer impact : an international study of management and organizations
著者
書誌事項
Managing computer impact : an international study of management and organizations
(Computer-based information systems in organizations)
Ablex, c1986
大学図書館所蔵 全19件
  青森
  岩手
  宮城
  秋田
  山形
  福島
  茨城
  栃木
  群馬
  埼玉
  千葉
  東京
  神奈川
  新潟
  富山
  石川
  福井
  山梨
  長野
  岐阜
  静岡
  愛知
  三重
  滋賀
  京都
  大阪
  兵庫
  奈良
  和歌山
  鳥取
  島根
  岡山
  広島
  山口
  徳島
  香川
  愛媛
  高知
  福岡
  佐賀
  長崎
  熊本
  大分
  宮崎
  鹿児島
  沖縄
  韓国
  中国
  タイ
  イギリス
  ドイツ
  スイス
  フランス
  ベルギー
  オランダ
  スウェーデン
  ノルウェー
  アメリカ
注記
Bibliography: p. 233-239
Includes indexes
内容説明・目次
内容説明
Describing research undertaken in eight organizations in five countries, this text determines the impact of computer-based information systems on organizations and management. Results at several levels of analysis support the conclusion that few changes are determined by computer technology.
目次
PART I INTRODUCTION 1
1 Models and Methodology 3
Introduction 3
Directions of Research 4
Research Models 8
Methodology I 0
Overview of Findings
2 The Cases 22
Airline 25
Bank 29
Electronics 32
Hospital 38
Mail Order 44
Marketing 48
Supplier 52
Wholesaler 56
Summary 59
PART II MANAGER-COMPUTER INTERACTION 61
3 Task Fit, Ease-Of-Use, and Computer Facilities (Tom Stewart) 63
Introduction 63
The Manager as a Computer User 63
Methods 65
Results 67
Discussion 73
Conclusion 76
4 User Support (Leela Damodaran)
The Concept of User Support 77
Methodological Issues 78
77
Assessment of Overall User Support 78
Methods of Providing Support 80
Assessment of Individual User Support Components 83
Discussion 84
Conclusion: Operational Systems as Socio-Technical Systems 87
5 The Impact of Computer Systems Upon Tasks 89
Introduction 89
The Role of the Computer in the Managerial Task 89
Overall Assessment of Impact on Tasks 91
Impact on Tasks in Each Case 96
The Information Base of the Task and the Impact on the Task I 04
Conclusions 110
6 Managers' Evaluation of Changes in Tasks (Heiko Lippold) 113
Introduction 113
Theoretical Background 114
Method 115
Analysis of Aggregate Data 115
Secondary Analysis of Disaggregated Data 120
Interpretation 123
Summary and Conclusions 125
PART III ORGANIZATIONAL IMPACT 127
7 Impact on Leadership Style (Elmar Reindl) 129
Introduction 129
Theoretical Framework 129
Status and Change in Channels and Means of Control 138
Modifying the Impact of the Computer Systems upon Control
Activities 141
Conclusion 147
8 Organizational Power Systems (Poul H. Pederson) 150
Introduction 150
Changes in Influence and Discretion 152
Power Changes and the Characteristics of Computer Systems 155
Detailed Analysis of Limits to Discretion 159
Interdependence and Coordination 161
Additional Factors Affecting Power Change 165
Conclusions 166
9 Influence and Discretion of Different User Types (Poul H.
Pederson) 168
Introduction 168
User Types and Changes in Influence and Discretion 170
Bases for Changes in Influence 174
Changes in Discretion 177
Uncertainty and Information Processing 179
Conclusions 183
10 Formal Organization Structure 186
Introduction 186
Theoretical Framework 187
Case Analyses 190
Conclusions 197
PART IV MANAGING COMPUTER IMPACT 199
11 Conclusions and Implications 201
Introduction 201
The Manager and His/Her Machine 203
Impact on Task and Discretion 205
Evaluation of Changes in Tasks 207
Impact on Leadership Style 208
Impact on Influence and Power 209
Types of Computer Impact 211
Management of Planned Impact 213
Winners and Losers 214
Appendix A The Research Instruments 217
The Systems Designer Interview 217
First Management Interview 220
Second Management Interview 223
Manager's Self-Completion Questionnaire 225
Subordinate Interview 228
References 233
Author Index 241
Subject Index 244
「Nielsen BookData」 より