Reference services today : from interview to burnout

Author(s)

• Katz, William A.
• Fraley, Ruth A.

Bibliographic Information

Reference services today : from interview to burnout

edited by Bill Katz and Ruth A. Fraley

（The reference librarian, no. 16）

Haworth Press, c1987

Note

Published also as the Reference librarian, No. 16, Winter 1986

Includes bibliographies

Description and Table of Contents

Description

Authorities present important advice to all reference librarians on the improvement of service and the enhancement of the public image of reference services. Insightful chapters examine communication skills, training, effective and innovative techniques, and much more.

Table of Contents

Contents Today Is the Same Yet Different I. The Reference Interview and Communication Challenges The Beginnings How to Find Out What People Really Want to Know The Unexamined Interview Is Not Worth Having The Myth of the Reference Interview Referens Simplex or the Mysteries of Reference Interviewing Revealed II. Reference Services With Special Functions and Subjects The Telephone Patron and the Reference Interview: The Public Library Experience The Interlibrary Loan Interview Independent Scholars' Roundtable: A Pioneering Project at Nassau Library System Libraries, Literacy, and Lifelong Learning: The Reference Collection Information Services to the Academic Scientific Community in the 1980s Health Information Services for Lay People: A Review of the Literature With Recommendations III. Reference Services and Stages of Automation Self-Service at the Information Supermarket: Report on an Enduser's Online Shopping Trip Online Searching and the Patron: Some Communication Challenges Implementation and Expansion of On-Line Service in a Liberal Arts College Builders of the Future: Reference Influence on Library Automation IV. Preparation for Reference Services Microcomputer Applications for Teaching Reference Services Communicating With the New Reference Librarian: The Teaching Process Training Preprofessionals for Reference Service V. The Reference Librarian Accountable Reference Librarians Reference: Rewards or Regrets, Believing Makes It So The Courteous Librarian: Helping Public Service Employees to Keep Smiling Theory and Practice of Library Client Interaction

by "Nielsen BookData"

Details

• NCID: BA00935768
• ISBN:
  • 0866565728
• LCCN: 86029481
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: New York
• Pages/Volumes: 312 p.
• Size: 23 cm
• Classification:
  • LCC : Z711
  • DC19 : 025.5/2
• Subject Headings:
  • LCSH : Reference services (Libraries)
  • LCSH : Librarians -- Psychology
• Parent Bibliography ID:
  • BA00935870