Reference services today : from interview to burnout

著者

• Katz, William A.
• Fraley, Ruth A.

書誌事項

Reference services today : from interview to burnout

edited by Bill Katz and Ruth A. Fraley

（The reference librarian, no. 16）

Haworth Press, c1987

注記

Published also as the Reference librarian, No. 16, Winter 1986

Includes bibliographies

内容説明・目次

内容説明

Authorities present important advice to all reference librarians on the improvement of service and the enhancement of the public image of reference services. Insightful chapters examine communication skills, training, effective and innovative techniques, and much more.

目次

Contents Today Is the Same Yet Different I. The Reference Interview and Communication Challenges The Beginnings How to Find Out What People Really Want to Know The Unexamined Interview Is Not Worth Having The Myth of the Reference Interview Referens Simplex or the Mysteries of Reference Interviewing Revealed II. Reference Services With Special Functions and Subjects The Telephone Patron and the Reference Interview: The Public Library Experience The Interlibrary Loan Interview Independent Scholars' Roundtable: A Pioneering Project at Nassau Library System Libraries, Literacy, and Lifelong Learning: The Reference Collection Information Services to the Academic Scientific Community in the 1980s Health Information Services for Lay People: A Review of the Literature With Recommendations III. Reference Services and Stages of Automation Self-Service at the Information Supermarket: Report on an Enduser's Online Shopping Trip Online Searching and the Patron: Some Communication Challenges Implementation and Expansion of On-Line Service in a Liberal Arts College Builders of the Future: Reference Influence on Library Automation IV. Preparation for Reference Services Microcomputer Applications for Teaching Reference Services Communicating With the New Reference Librarian: The Teaching Process Training Preprofessionals for Reference Service V. The Reference Librarian Accountable Reference Librarians Reference: Rewards or Regrets, Believing Makes It So The Courteous Librarian: Helping Public Service Employees to Keep Smiling Theory and Practice of Library Client Interaction

「Nielsen BookData」 より

詳細情報

• NII書誌ID(NCID): BA00935768
• ISBN:
  • 0866565728
• LCCN: 86029481
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: New York
• ページ数/冊数: 312 p.
• 大きさ: 23 cm
• 分類:
  • LCC : Z711
  • DC19 : 025.5/2
• 件名:
  • LCSH : Reference services (Libraries)
  • LCSH : Librarians -- Psychology
• 親書誌ID:
  • BA00935870