Conflicts in reference services

著者

• Katz, William A.
• Fraley, Ruth A.

書誌事項

Conflicts in reference services

edited by Bill Katz and Ruth A. Fraley

（The reference librarian, no. 12）

Haworth Press, c1985

• pbk.

注記

Published also as the Reference librarian, No. 12,Spring/Summer 1985

Includes bibliographies

内容説明・目次

内容説明

This collection examines issues such as the discussion of goals and rationales for charging for online searches, conflicts between reference and other library departments, how to provide quality service and who is best suited to provide it.

目次

Contents Introduction IN THE LIBRARY Academic Reference Departments and User Groups: A Preliminary Survey The Reference Librarian as Middleman: Conflicts Between Catalogers and Reference Librarians Conflicts Between Reference and Interlibrary Loan Check Your Catalog Image Uneven Reference Service: Approaches for Decreasing This Source of Conflict at the Reference Desk Yours, Mine and Ours: Reference Service and theNon-Affiliated User Conflicts in Reference Service: A Personal View Reference Philosophy vs Service Reality FEES AND CHARGES Fee vs Free unhistorical Perspective Fee or Free: The Data Base Access Controversy ABOUT INSTRUCTION Conflicts Between Reference Librarians and Faculty Concerning Bibliographic Instruction Help Your Administration Support Bibliographic Instruction Promoting a Positive Image: Hints for the New Reference Librarian in Dealing With Faculty A Collection of Books: The College Professor vs the Reference Librarian ABOUT THE ROLE OF THE PROFESSIONAL Nonprofessionals on Reference Desks in Academic Libraries Self-Conflict in the Academic Reference Librarian: Or Help! We Need a Better Word for What We Do! Why Didn't They Teach Us That? The Credibility Gap in Library Education Role Conflict and Ambiguity inReference Librarianship ABOUT THE RESOURCES In this Conflict of Opinions and Sentiments I Find Delight Access to Consumer Health Information Academic Library Service to Physically Disabled Students and Faculty Abstract Thinking: Considerations for the Provision of Statistical Data in Evaluation The NASA Industrial Applications Centers: Fee Based vs Free Information Services Reference Notes Included

「Nielsen BookData」 より

詳細情報

• NII書誌ID(NCID): BA00937071
• ISBN:
  • 0866563857
• LCCN: 84025147
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: New York
• ページ数/冊数: 236 p.
• 大きさ: 23 cm
• 分類:
  • LCC : Z711
  • DC19 : 025.5/2
• 件名:
  • LCSH : Reference services (Libraries) -- Addresses, essays, lectures
• 親書誌ID:
  • BA00935870