Success in answering reference questions : two studies
著者
書誌事項
Success in answering reference questions : two studies
Scarecrow Press, 1987
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注記
Includes bibliographies and index
内容説明・目次
内容説明
Unobtrusive telephone studies measure reference accuracy of libraries at about 55%. The unobtrusive method typically used precludes the deveopment of information about those who are tested. This volume reports two studies of reference accuracy in which participant data were gathered and examined. Both studies were obtrusive: participants knew they were being tested. Despite this knowledge reference librarians in these studies scored in the same 55% accuracy range reported in the earlier unbotrusive telephone tests.
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