Reference services administration & management

著者

書誌事項

Reference services administration & management

edited by Bill Katz and Ruth A. Fraley

（The reference librarian, No. 3）

Haworth Press, c1982

  • pbk.

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注記

Bibliography: p. 131-147

内容説明・目次

内容説明

Librarianship experts discuss the management of the reference function in libraries and information centers, outlining the responsibilities and qualifications of reference heads.

目次

Contents Introduction Successful Management of Reference Services An Overview Questions Sheehy Can't Answer: Reflections on Becoming Head of Reference Day to Day Management of Reference Services Common Sense Reference Management Helping the Manager Manage: Defining Reference Services Selective Guidelines for a Beginning Manager of an Academic Library Reference Department Updating a Reference Services Policy Statement Thoughts on Policy Manuals for Reference Services Considerations in the Management of a Reference Department Try It--You'll Like It: A Comprehensive Management Information System for Reference Service University Reference Administration in a University Library: A Personal View Managing a University Reference Department: What It Means to Be the Head State Information for Decision Making: A Survey of State Library Reference Services Public Managing Reference Services in the Smaller Library Administration of Reference Services in the Small Public Library Managing Telephone Reference Services: Problems and Solutions Selected Bibliography The Management of Library Reference Services: An Overview of the Literature Selected Bibliography

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