New findings on consumer satisfaction and complaining : papers from the Fifth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, St. Louis, Missouri, November 6-8, 1980

Author(s)

• Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior
• Day, Ralph L.
• Hunt, H. Keith

Bibliographic Information

New findings on consumer satisfaction and complaining : papers from the Fifth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, St. Louis, Missouri, November 6-8, 1980

Ralph L. Day and H. Keith Hunt, editors

Dept. of Marketing, School of Business, Indiana University, c1982

Note

Includes bibliographical references and index

Details

• NCID: BA01503000
• LCCN: 84620844
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Bloomington, Ind.
• Pages/Volumes: v, 119 p.
• Size: 28 cm
• Classification:
  • LCC : HF5415.3
  • DC19 : 658.8/343
• Subject Headings:
  • LCSH : Consumer satisfaction -- Congresses
  • LCSH : Consumer complaints -- Congresses